Vacancy and Reservations
0138-30-2111011-522-2111
MENU
Vacancy and Reservations
Close
Close

FAQ

General questions about stay

About the stay price.

We ask for accommodation payments to be made upon checking in.

About check-in and check-out

Check-ins are 3pm and check-outs are 11am.

Can we invite non-lodgers to the room?

No, non-lodgers may not enter the rooms.

Is there a curfue?

We have no curfues and the front desk is open 24 hours a day.
Please inform us in case your arrival is significantly late.

What are the details about cancellation charge?

Day before: 20% of charge.
Day of stay: 80% of charge.
No show: 100% of charge.
Confirm corresponding contacts for reservations from the internet or from tourist agencies.

Are there convenience stores nearby?

A convenience store "Lawson" is a 1min walk away.

Where can we deposit our valuables?

Valuables can be kept at the front desk.

Can receipts be issued in company names?

Yes. Feel free to ask us upon check-in.

Is room service available?

Unfortunately, room service is not available.

Are there restaurants or shopping stores around?

Our hotel positions inside the Susukino area, the largest entertainment district north of Tokyo,
and is surrounded by many restaurants and shopping facilities.

Is laundry service available?

Yes, paid laundry is available.
Insert laundry into the laundry bag attached in your room with the form filled out, and bring laundry bag to the front desk by 10am.
Laundry will be returned by 6pm.
Please note that laundry may be out of service on Sundays, holidays and new year season. For details, please consult at the front desk.

About luggage and baggage

Is there baggage service before check-ins or after check-outs?

Yes baggage service is available without charge,
before check-ins (3pm) and check-outs(11am).
Feel free to contact the front desk.

Can luggage be delivered to the hotel before the day of stay?

Yes.
Send luggage with your name and day of stay written on your dispatch slip to the address below.

2-1 Minami 7 jo Nishi 4 chome, Chuou ku, Sapporo city, Hokkaido prefecture, Japan 064-0807
Hotel Nets Sapporo Phone: 011-522-2111

(Example of memo on dispatch slip)
----Name---- staying ----date of stay----

About delivery service

Packages will be received at the front desk.
We also provide packaging material.

Can packages be delivered to the room?

We ask of our guests to carry packages to rooms.

About our equipment

Are there vending machines?

Yes, vending machines selling soft-drinks and liquor are placed on floors 3F, 5F, 7F and 9F.

Are there ice makers?

There are ice machines on the 10F.
Ice is served anytime needed.
Please use Ice buckets in your room.

Are their laundry machines?

Laundry machines (2 laundry and 2 drying machines) are on the 10F.
Washing & Drying : 500yen/use. Approx. 120 min.

Are trouser pressers available?

Yes, they are placed in each floor 2F to 10F.

Is the facility barrier-free?

Our hotel provides universal rooms, considering the comfort and functionality for the convenience of various guests. Baggage racks have slides placed for easy access and to fulfill storage. A compact table and chair with a spacious cushion is placed in the relaxations space, wide enough to move freely on a wheel chair. All in consideration of light-weight and movability. You can enter straight into the bath room on your wheel chair.

What are other item for rent?

Iron presses, ironing pads, sewing sets, blankets, nail clippers, thermometers, cold compresses are for rent.

About our rooms

Is massage available?

Yes.

Is internet connection available?

Wireless LAN available for free in rooms and lobby.
Wired LAN available in rooms.
(Rental LAN cables)

Are baby beds available?

Regretfully, we provide no baby beds.
*We can connect beds for Twin bed rooms.

Can children share beds with adults?

A single child age of 12 or under may share a bed with an adult for free.
However, towels are not provided.

Is there free space in the refrigerators?

Refrigerators are provided empty for you to use freely.

What kind of equipment and amenities are there in rooms?

Hair dryer, electric pot, desk lamp, slippers,
bath towel, face towel, nightwear,
(Unisize. Larger sizes are available. Feel free to ask for larger sizes at the front desk)
shampoo, conditioner, body soap, facial and hand soap,wash towel, hair brush, razors, tooth brush, swabs.

What are the charges for staying before check-in or after check-out.

Check-ins before 3pm and check-outs after 11am
will be charged 1,000yen /hour each room.
※Note the above may not be available for reasons of room condition or reservations.

About the meals (breakfast)

What is served for breakfast?

Japanese and western buffet of around 50 dishes.
We insist in serving you hand-made dishes produced locally unique to Hokkaido.

What is served for breakfast?

Yes, reservations are not required.
Tickets are sold at the front desk.

Is nightwear or slippers allowed inside the restaurant.

Sorry, nightwear and slippers are not allowed in the restaurant.

About parking

About parking

Yes, there are contracted parking lots in places below.
・Times Susukino 6・3
・Times Susukino 6・5
※Present your parking card at the hotel front desk.
See map of area around hotel.

About access

How is access from JR Sapporo station, New Chitose(Shin-Chitose) Airport and Okadama Airport?

■From JR Sapporo station
Use Subway: Board at Sapporo station of Nanboku line, bound for Makomanai, get off at Susukino station, and walk 5 min to hotel.

■From New Chitose(Shin-Chitose) airport
Use Rapid Airport Train: Board the train bound for Sapporo・Otaru, transfer to the subway bound for Makomanai, get off at Susukino station, and walk 5 min to hotel.
Limousine bus: The airport shuttle bus departing Shin-Chitose Airport bound for Sapporo downtown/directly to downtown Sapporo, get off at Minami 3 jo Susukino bus stop, it's an 8 min walk.

■From Okadama airport
Use Subway: Board at Sakaemachi station of Toho line bound for Fukuzumi, get off at Hosui Susukino station, exit station from exit No.6, and walk 5 min to hotel.

※See the access page in our site for details

About pets and guide dogs

About guide-dogs and service dogs.

Stay with such dogs is possible.
Please notice us upon reservation.

Is staying with pets possible?

Sorry, pets may not stay with guests.

Page Top